Common Queries

You Asked, We Answered

How is the billing managed?

The billing is managed through Stripe's payment gateway. You can review Stripe's Privacy and Terms here.

How is currency exchange calculated?

As a buyer or seller you can chose the option for your preferred currency in your profile section. The exchange rate displayed is updated every four hours to take into account market fluctuations.

In the event that a dispute arises with regards to a transaction, what is the process to resolve the dispute?

The party claiming a dispute must give written notice to the other party detailing the nature of the dispute, the desired outcome and the action required to settle the dispute. 

On receipt of that notice by that other party, the parties must:

- Within 14 days of the notice, endeavour in good faith to resolve the dispute expeditiously by negotiation or such other means upon which they may mutually agree;

- If for any reason whatsoever, 30 days after the date of the notice, the dispute has not been resolved, the parties must either agree upon selection of a mediator or request that an appropriate mediator be appointed.

Find more details on our dispute resolution policy here.

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