While APOJO endeavours to ensure that products listed on its Services are to the highest standards, APOJO cannot be held responsible or liable for any product that is not as described except as set out in the Limited Warranty. It is important that you understand that the products are provided by third-party sellers. It is also important to note that you must use and maintain your product appropriately. Before making a claim please read all APOJO’s Terms and Limited Warranty.
1. Making a claim under the warranty
To lodge your Warranty claim, please first read the Terms and Limited Warranty, then contact us via our Services.
1.1. The following information is required in order to commence your Limited Warranty claim.
Company Name (if applicable)
Proof of Purchase – showing date of purchase
Description of damaged product part and how damage occurred
Clear photos of damaged product part provided when requested
1.2. The Warranty is limited to the original purchaser of the product. The Warranty is non-transferable and does not cover any product used for rental purposes.
1.3. The Warranty does not cover a defect resulting from general wear and tear, abuse, misuse, neglect, alteration, modification or any use not in conformity with the commonly intended application of the product. This includes damage sustained from foreign objects/substances, accidents, incorrect storage, ‘acts of nature’ or any other event beyond the control of APOJO.
1.4. Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for major damage and compensation for any other reasonably foreseeable loss or damage.
2. Warranty Processing
You may be required to provide clear photos of damaged product as part of the Warranty claim process. If a product is assessed by APOJO, at its sole discretion, as being defective, then a replacement product with be posted to you at no charge to you. Any warranty liability is limited to the amount equal to the original purchase price paid for the product.
3. Important Disclaimers and Limitations
Except for the Warranty, APOJO makes no express or implied warranty with respect to any product and expressly disclaims any implied warranty of fitness for any purpose.
The Warranty shall be the sole and exclusive warranty granted by APOJO and shall be the sole and exclusive remedy available to you in addition to other rights and under a law in relation to the Products to which the Warranty relates.
The Warranty excludes all incidental or consequential damages.